Shipping, Returns & Exchanges

Shipping
Orders are processed within 24-48 business hours. Orders placed on weekend or holidays are processed the next business day. For delivery within Canada, your order should arrive in approximately 2-6 business days once shipped. 

We have a flat rate shipping fee of $20 for orders within Canada.
Orders over $250 you will receive FREE shipping.
If you require expedited shipping, please email hello@entiana.ca and we will arrange for faster shipping options (additional fees may apply).

Local Pick Up
If are in the Downtown Vancouver area and need a rush order we may be  able to arrange same day pick up through our concierge service. Please email hello@entiana.ca to inquire.

Returns
We have a strict quality control policy, however in the unfortunate event that an item arrives to you broken or not in satisfactory condition, we are happy to make it right. If for any reason you are not 100% satisfied with your jewellery, please email hello@entiana.ca.

To initiate returns or an exchange - 
Contact us at hello@entiana.ca within 7 days of arrival, the first and last name that the order was placed, and an explanation of why you wish to return or exchange your item(s).